Returns & Exchanges

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18 May

Returns & Exchanges

We know it can sometimes be hard to choose the right items online and we want to make sure you're completely happy with your purchasing experience with Smartyez. So we've made the process of returning anything that's 'not quite right' as easy as possible. You can choose to return or exchange your item within 30 days.

We simply ask that:
Items are unworn and unused (with the original tags and hygiene seals in tact)
Items are in the original packaging (which needs to be in original condition)
You retain your receipt for proof of purchase
Essentially – we still need to be able to sell it to a good home where it will be loved (seems only fair!). So we suggest you try on any items you might not be sure about with their tags etc still attached. Please note that we do have a list of excluded merchandise that we cannot accept change of mind returns on. See our full returns policy for more details.

Returns by mail
If returning to store isn't the most convenient option for you, we've made returning by post as painless as possible. Simply contact our Customer Service team who will give you further instructions on how to go about your return. The process is fairly straight forward:

Our Customer Service team will give you return instructions including where to send your items.
When we receive your items, they're inspected and then your exchange/refund is processed.
If there are any issues with your return (like they don't meet the criteria above), we'll be in touch.
We aim to have all mail returns processed within 7 days

Faulty or damaged items

If your item is faulty, damaged, or incorrect (not what you ordered), please contact our Customer Service team on 01839912070-74 who will make it right as quickly as possible!

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